• Benefits of SMS Appointment Reminders
• Benefits of an online diary and message system

Benefits of Online Diary and Messaging

The online diary

When a paper diary is lost, stolen or destroyed by water or fire, you have no back-up record of client appointments.

You are left uncertain of when and where your are external appointments are, or uncertain about who to expect and when they are due to arrive. You are essentially unprepared and have to make contact with numerous people to put your business back in order.

There are many advantages to utilising an online appointment system. The Mercumer online appointment diary can be accessed anywhere an internet connection is available. This diary is as functional as a paper diary, but easier to use. When a client calls to check on appointment times it allows you to track down client appointments by performing a name search rather than scanning pages until you locate a name.

The online appointment diary is backed up daily, is not easily lost or destroyed, is secure and is free.

The online messaging service.

Reminders and appointment confirmation have become essential for any business which relies on client appointment attendance. Without a reminder system, missed appointment rates can be as high as 20%, staff time is wasted in rescheduling. The equipment, space and staff that support provision of the service sit idle. Revenue is reduced.

Mercumer's online appointment diary and integrated client reminder system is versatile, easy to use and easy to customise to your business needs.

From your PC, Mac or smartphone you can schedule and send meaningful personalised SMS, e-mail and telephone reminders to remind your clients about appointments or events. Number of reminders, reminder content and delivery are easily controllable.

Research has shown that people of different demographics have different reminder style preferences.

Findings show that the most effective reminder timing is not simply a single SMS the day before the appointment, but two SMS messages, one 3-5 days prior and the other 1 day prior to the appointment.

Investing in Mercumer's online integrated diary and reminder system will give you the satisfaction of a well-attended appointment schedule, increased business profits, and higher customer satisfaction rates.